Cancellation & Refund Policy
Last updated: March 15, 2025
INTRODUCTION
At Nowflow Technologies Private Limited, we are committed to delivering high-quality digital experiences through Popin, our live video consultation platform. While we strive to ensure customer satisfaction, we understand that certain situations may require cancellations or refund requests. This policy outlines our approach to both.
Refund Policy
a. Once a subscription or service is confirmed and payment is processed, refunds will generally not be issued unless there are exceptional circumstances.
b. If you believe you have a valid reason for requesting a refund—such as a technical issue, billing error, or non-delivery of service—please contact our support team at support@popin.to.
c. Our team may request additional information or documentation to evaluate your request fairly.
d. Refunds, if approved, will be processed at the sole discretion of Nowflow Technologies Private Limited. The refund amount will depend on the nature of the issue and the subscription plan involved.
Cancellation Policy
Customer-Initiated Cancellations
Time Frame for Cancellation:
Subscription plans may be cancelled within 2 hours of purchase without incurring charges.
After the 2-hour window, cancellations may not be accepted if the plan has already been activated or services provisioned.
How to Cancel:
Send a cancellation request via email to support@popin.to, mentioning your registered email ID and reason for cancellation.
Refund Process:
If the cancellation is within the acceptable time frame, any refund will be issued to the original payment method within 7–10 business days.
Popin-Initiated Cancellations
We reserve the right to cancel a subscription or service order under the following conditions:
Time Frame for Cancellation:
Technical or server-side issues affecting availability
Pricing or billing discrepancies
Suspicion of fraudulent activity
Non-compliance with our terms of service
In such cases, you will be notified via email, and a full refund will be processed automatically to your original payment method within 7–10 business days.
We recommend reviewing this policy prior to making any purchases on the Popin platform. For further clarification or assistance, please reach out to our support team at support@popin.to.