Grievance Redressal Mechanism
Nowflow Technologies Private Limited is committed to providing fair treatment and timely resolution of customer grievances related to the Popin platform.
What is a Grievance?
A grievance means any issue related to the product or service availed by the consumer on the Popin platform, for which the consumer seeks resolution.
How to Raise a Grievance
Visit the Contact Us page on our website.
Select the relevant issue or help topic from the options provided.
Submit your query or complaint through the form.
Escalation Process
If your grievance is not resolved to your satisfaction, you can escalate it to our appointed Grievance Officer as per applicable laws.
Grievance Officer Contact Details
Name: Vijith KK
Email: vijith@popin.to
Designation: Technical Lead
Address:
Nowflow Technologies Private Limited
Wework Redwood, 9th Floor,
Block D3, Embassy, Manyata Tech Park Rd,
Bengaluru, Karnataka 560045, INDIA.Contact Number: +91 95445 10895
Grievance Redressal Timeline
Upon receipt of your grievance, you will receive an acknowledgment within 48 hours via email, SMS, or phone call.
We will make all efforts to resolve the grievance promptly within the legally prescribed timeline.
Closure of Grievance
A grievance will be considered closed when:
You have been communicated the resolution or solution by our Consumer Care or Grievance Officer, and
The grievance has been resolved to your satisfaction.
For further information, please refer to our Terms of Use.